Napbun Support
Help with the Napbun app, your subscription and your data.
We can help with app problems, Napbun Plus and your data. We can't answer medical questions. If you are worried about your baby, call your pediatrician. If it's an emergency, call your local emergency number.
Contact us
Email: support@napbun.com
Please tell us your iPhone model, your iOS version and what happened. If the problem is about sleep entries that look wrong, tell us the date of the night, and please don't include your baby's full name or any medical details.
Common questions
Do I have to log every sleep?
No. Napbun starts with a bedtime routine, Night Help for the middle of the night, and a one-tap morning question. Logging is optional. If you choose to try a small change, Napbun asks a short question each morning, and it counts only the nights you answered.
My phone is locked and my baby is crying. How do I get to Night Help?
On the first night, turn on "Night Help on your Lock Screen tonight" when Napbun shows "Bedtime started". After that, Night Help can sit on your Lock Screen during the night. If you skipped that switch, open Today at night and look for the Night Help widget row, which explains how to add it. Night Help is also one tap from Today at night.
Why does it say "Changes open at 4 months"?
Sleep shifts a lot before 4 months, so Napbun doesn't suggest changes to try for younger babies. Everything else works: your bedtime routine, Night Help, safe sleep information, sounds and the doctor PDF. Experiments and Plus open when your baby turns 4 months.
My baby was born early. Does Napbun take that into account?
Yes. When you enter your baby's birth month, answer "Born 3 or more weeks early?" and add how many weeks early. Napbun then uses your baby's adjusted age.
How do I change my baby's bedtime or routine?
Open the Routine tab and tap Edit to change the routine steps. To change your baby's profile, including the usual bedtime and wake-up time, open Settings from Today and tap your baby's name.
I forgot the morning question, or my baby was sick. What now?
If you didn't answer in the morning, Today shows a "Last night? One tap" row until noon. Nights without an answer aren't counted, and nothing is held against you. If your baby was unwell, had a vaccine or you were traveling, tap "Unwell, vaccine or travel? Leave a night out" so that night is left out and the result stays fair. If you are worried about your baby's health, call your pediatrician.
Are the sounds safe to use?
Napbun has 6 calming sounds with a timer of 15 or 30 minutes. They start at a low volume and can't go above 60% of full volume. Put the phone or speaker as far from the crib as you can, and keep the volume low.
What is free, and what is Plus?
Your routine, Night Help, safe sleep information, logging, your results and your first change to try are free. Napbun Plus adds more changes to try, nap rhythm and guided steps. The yearly subscription can include a 14-day free trial if you're eligible, and the monthly subscription has none. The price for your country is on the purchase screen before you confirm.
Does Napbun give medical advice?
No. Napbun doesn't diagnose or treat anything, and it doesn't replace your pediatrician. Its safe sleep reminders follow the AAP's 2022 recommendations. If something worries you, talk to your doctor.
How do I stop sharing anonymous usage?
Open Settings and turn off "Share anonymous usage". Nothing is sent after that. The statistics never include your baby's name, birth date, notes or sleep log.
Restore your purchases
If you've bought Napbun Plus and it isn't showing, for example after changing phones:
- Make sure you're signed in to the same Apple Account you used to buy it.
- In Napbun, open Settings and tap Plus.
- Tap "Restore purchases".
If Plus still doesn't appear, email us from the address you use for support.
Cancel your subscription
Apple manages subscriptions, so we can't cancel them for you.
- Open the Settings app on your iPhone.
- Tap your name, then Subscriptions.
- Choose Napbun and tap Cancel Subscription.
Cancel at least 24 hours before the end of the current period to avoid the next charge. If you cancel during a free trial, you aren't charged. For a refund, ask Apple through your Apple Account's purchase history.
Delete or export your data
In Napbun, open Settings, then "Your data".
- Export. Tap "Export your data (JSON)" to save your baby's log as a file. Tap "PDF for your pediatrician" for a summary of the last 14 nights.
- Delete. Tap "Delete all of" followed by your baby's name. Napbun waits 24 hours, and you can cancel until then. After that, the log is removed from your iPhone and from your iCloud, and your other iPhones on the same Apple ID remove it the next time Napbun opens on them online. Copies that someone saved themselves stay with them.
Deleting the Napbun app from your iPhone removes the copy on the phone but not the copy in your iCloud, so use the delete option first if you want everything gone.
More about what Napbun does with your information: Privacy Policy and Terms of Use.